Some Arlington utility customers to see billing date change; rates won’t

ARLINGTON – Arlington utility customers may see a change in their billing date in the coming weeks, but rest easy – the rates won’t change.

The utility billing process for years has operated on two cycles, with one group billed on the 15th of the month and the other group billed on the 1st, largely due to staff lacking time or manpower to manually read all meters.

Effective April 1, the city will synchronize its utility billing dates and transition to a single cycle per month so that all 6,000 customers will be billed on the 1st, city spokeswoman Kristin Banfield said.

Customers will get a “catch up” bill in March to close out utility usage from Feb. 16-28. The bill will only include the base rates for water, sewer and storm water and will be due April 20.

Banfield said combining billing into a single cycle will make the system more efficient, reducing staff time and keeping overall costs down.

“When we were physically reading meters, we couldn’t cover it all,” Banfield said. “With digital meter reading now, we can consolidate. We can do in a day or day and a half what it used to take six days to do.”

Customers in the group whose billing date is set to change will see their first true monthly bill around April 1, which will cover utility usage for March.

Banfield said Xpress Bill Pay users will need to update their due dates and payment limits to align with the change.

During the transition, the city will waive late fees and shut offs for one month until May 20. Customers who need to make payment arrangements can contact Utility Billing staff at 360-403-3421 or email finance@arlingtonwa.gov.

If necessary, the Arlington Community Resource Center hosts budgeting classes two times a month that may offer tips to help customers budget for the change. Contact the center at 360-386-7989.

Banfield said the city wanted to give customers plenty of notice, and have enclosed a letter in the next mailing that explains the coming change.

More in News

Sue Weiss, 60
                                Work: Retired accountant, City Council
                                Education: Associates degree in Respiratory Therapy, Certificate of Municipal Leadership through Association of Wash. Cities.
Weiss, Blythe square off in Arlington’s only City Council race

ARLINGTON – In the only contested City Council race, Position 4 incumbent… Continue reading

Arlington Walmart Supercenter unveils $4 million remodel

ARLINGTON – Walmart Supercenter has a new look after a $4 million… Continue reading

Courtesy Photo 
                                Joann Rouker and Jeffrey Sims
SMART probe says Marysville police “justified” in shooting death

MARYSVILLE – Nichole Sims called 9-1-1 and said her husband was acting… Continue reading

Marysville continues to push for more trades classes

MARYSVILLE – Going to college is not the only route to a… Continue reading

Police seize weapons from reported neo-Nazi in Arlington

SEATTLE — Police have seized military-style firearms from an avowed neo-Nazi in… Continue reading

Arlington science students get up close with exotic animals on wings of book learning

ARLINGTON- Stillaguamish Valley Learning Center students’ learning was brought to life Oct.… Continue reading

Tolbert, Vanney vie for Arlington mayor

ARLINGTON – Barbara Tolbert is seeking reelection to a third four-year term… Continue reading

Temporary traffic signals go live at Highway 530-Smokey Point Boulevard

ARLINGTON – Temporary traffic signals were officially activated Friday to more efficiently… Continue reading

Most Read