Snohomish County PUD adds tracker tool to Outage Map

  • Friday, October 11, 2019 9:40am
  • News

EVERETT – When an outage occurs, Snohomish PUD customers often want to know how work is progressing to restore power.

Now they can tell by simply visiting the PUD’s Outage Map.

In anticipation of storm season, the PUD launched the Outage Tracker, a new feature on the Outage Map, to help customers stay informed on the utility’s power restoration efforts in specified areas.

The Outage Tracker is the latest improvement to the Outage Map, which already includes outage cause, number of customers affected and an estimated time of restoration.

Customers can find the Outage Tracker in the Outage Details box that slides into view when a customer clicks on an outage, represented on the map by a color-coded box. Customers will then see where the outage is in the process of restoration. The Outage Tracker moves chronologically through fives steps: Outage reported, We’re investigating, Pending crew assignment, Crew assigned for repairs and Power is restored.

Once an outage is reported, a green shaded bar will cover the “Outage Reported” portion of the tool and an “i” – indicating more information – will appear in a blue circle next to the step. Customers can click on the button to learn more about what is happening at that time.

When PUD field staff has been dispatched to assess the outage’s cause, the tracker will shift down to “We’re investigating.” If field staff can make repairs and power is restored quickly, the tracker will move to “Power is restored” and the outage will be removed from the map.

If additional resources are needed and a line crew is required to make repairs, the Outage Tracker will show “Pending crew assignment,” then move to “Crew assigned for repairs” when a crew begins its trip to the site.

To report an outage, call the PUD at 425-783-1001 or go to www.snopud.com.

More in News

Hands Together homeless shelter reluctantly shuts doors

ARLINGTON – The Hands Together shelter is shutting its doors this year… Continue reading

Mayor Barb Tolbert and challenger Don Vanney
More ballots counted, but local election results change little

An incumbent Marysville school board member and a former Marysville City Council… Continue reading

Longtime Tulalip Tribes leader Stan Jones dies

TULALIP – Stan Jones, a longtime leader of the Tulalip Tribes, died… Continue reading

Police: Arlington man not wearing seat belt dies in crash

ARLINGTON – A 50-year old Arlington man died when he lost control… Continue reading

Fireworks vote closer; fire levy now passing

The effort to ban fireworks in Arlington is getting much closer, and… Continue reading

Arlington honors service members, military families during Veterans Day Parade

ARLINGTON – Flag-waving Arlington residents and visitors honored military service members past… Continue reading

Mental health court in Marysville a big success

MARYSVILLE – For eight years, Cecilio Smith was homeless and off and… Continue reading

Mayor Nehring not a big fan of roundabouts either

MARYSVILLE – Mayor Jon Nehring admitted he is not a fan of… Continue reading

State to audit Marysville schools’ academics

MARYSVILLE – The Marysville School District has enough low-performing schools that the… Continue reading

Most Read