City now takes utility payments online
August 28, 2008 · Updated 10:52 AM
MARYSVILLE City utility customers can now pay their bills online at the Marysville Web site.
Since late June Marysville has been taking payments for city water, garbage, sewer and storm water services on the citys Web site at ci.marysville.wa.us.
So far about 300 people have made their payments with credit or debit cards or electronic checks, according to Tracy Jeffries, assistant administrative services director.
The first online payment was made June 13 and that was just a test, Jeffries said. The 107 other payments in June and 175 for the first three weeks in July were just by word of mouth, as the city hasnt publicized the new system.
People are starting to figure it out that its there now, Jeffries said.
She said that one customer told her she likes the system because she tries to avoid sending payments in the mail for fear of having her personal information compromised, yet its too much of a hassle to use the drop box at City Hall. The city contracted with a Seattle firm to handle electronic payments, but it will not likely save the city much in costs.
Its really just for the customer, Jeffries said, noting that many more people are paying their bills online these days. Its just the age we live in, its more convenient.
But as more people pay over the web it will ease the work load for the three clerks who now handle the customer service billing and enquiries.
This will help relieve some of the tremendous workload over there, Jeffries said. They are going to be able to catch up on their work and hopefully not have to work so much overtime. They were having a hard time keeping up with the work they were responsible for. The phones ring off the hook in that department.
The city has about 20,244 total accounts, with 1,491 commercial users and 18,753 single- and multi-family users.