City names Employees of the Month
August 28, 2008 · Updated 10:19 AM
MARYSVILLE A Municipal Court employee and City Hall clerks office employee who both handled a tremendous workload of processing passports in addition to their other duties were recognized as city of Marysville co-Employees of the Month at the March 26 Council meeting.
Municipal Court Program Specialist Vanessa Welch, who has been with the city nearly 10 years, and April O Brien, who joined the city last October as a City Hall Program Clerk, were named co-Employees of the Month for February.
Since September 2002, the City has been a passport agent, providing a passport services checkpoint for citizens, offering them an easy, time-saving and convenient way to get a passport. The Municipal Court Clerks Office took on the responsibility, serving hundreds upon hundreds of travelers to date.
With the increase in municipal court activity due to Marysvilles growth and the additions of serving the cities of Arlington and Lake Stevens, and passport activity that has risen significantly since changes in U.S. border crossing requirements were announced, our Municipal Court has been extremely busy, said Kim Ricker, Court Program Specialist who was serving as acting Court Administrator at the time she nominated Welch and O Brien.
As a result, the decision was made to train the City Clerks Office to become passport agents to help with the passport processing load. O Brien joined the City Clerks Office in October and began her passport training soon after, Ricker said. She embraced the new activity and showed interest in the process. Her work desk is located within earshot of the City Hall lobby, and she would often help customers get to the right office for passports.
Welch, having returned to the Court Clerks Office from Police Records, was already familiar with passport application procedures. During January 2007, Welch and OBrien processed a staggering 386 passports, an average of 32 a day, Ricker reported. The passport process takes about 15 minutes per applicant; at times, families of 10 or 15 would arrive providing the dynamic duo a challenging opportunity that they embraced openly. Welch and O Brien always greeted each applicant with a smile and processed their applications as quickly as possible, always aware that lines were sometimes long. They exceeded the 3 p.m. cutoff time as well, on busy days.
Vanessa and April have provided a huge benefit to the community, and with their suggestions and recommendations regarding the process have made passports seem easy and fun, said Mayor Dennis Kendall.