Cascade Companion Care receives 'Best of Home Care' Award
February 21, 2012 · 2:40 PM
SMOKEY POINT — Cascade Companion Care has been recognized with Home Care Pulse's "Best of Home Care" distinction, which is awarded to the top 25 percent of agencies in client and employee satisfaction scores from Home Care Pulse. By this metric, Cascade Companion Care is now ranked among the best agencies in the country.
"We know that sometimes it is difficult to make care decisions when you don't have specific experience with an agency," said Aaron Marcum, founder of Home Care Pulse. "It was our goal to provide families with the ability to make an informed decision, have tangible ways to measure quality and help them find a comfort level when choosing an agency to work with."
Home Care Pulse, a company which measures client and employee satisfaction, created the award to identify those agencies in private duty home care that demonstrate a passion for client and employee satisfaction. Home Care Pulse believes that honoring such companies can both educate and help families to make better care decisions for their aging loved ones.
"Participating in Home Care Pulse provides an objective measure of our performance," said Linda Senn, co-owner of Cascade Companion Care. "We know that every month, a sample of our caregivers and clients will be randomly selected for extensive, candid interviews about their experience with us. Our monthly data results are the perfect complement to the personal stories and words of appreciation we hear when we visit our clients in their homes."
The selection process for the "Best of Home Care" includes the evaluation of client and employee satisfaction in areas such as agency training, communication, overall quality of care, caregiver performance and morale, response to problems and recommendation of services, among other criteria.
"We want to congratulate Cascade Companion Care for winning the 'Best of Home Care' award and commend their commitment to placing high priority on client and employee satisfaction," Marcum said.